Manage Customers

Configure a client to allow deposit movements

Click on the name of the billing client highlighted in blue letters.

It displays the customer management page. Please, go to the Accounting tab and set the option Unknown Deposits Client to YES.

Finally, click on the Save button if you want to continue editing your customer or the Save & Close button to close the page.

Create New Customer

It is important to define which type of customer it is being created.

There are two types of customers:

1. Billing Customer: Customer that receives and pays an invoice for the purchase of goods or services.

2. Shipping Customer: Customer or location where the purchased goods are shipped to, known as the "marcación".

Create Billing Customers

Step 1) Verify existing customers

Go to the Customer List in the Manage Customers module.

Step 3) Change necessary parameters

Not every customers has the same Cargo Agency, Market assignment, Sales rep assignment etc. Please verify the following field to modify and save the customer afterwards.

Once all the info is set well, save the client.

Step 4) Synch Customers

This process if only necessary if you work with a master server structure that manages multiples RUC's and/or Trading(s).

Synch Master to Farm To synch the customer down to the farms, use the following function.

Synch Master to Trading Its also necessary to synch the customer up to the tradings, this we manage via a different method in a separate synch module.

Go to: System Admin > Synch Data

Hit the link to run the synch script, this shall push the client into the correct trading company.

Step 5) Run Refresh BC and Credit Tables.

Refresh Billing Customer Table and Customer Credit

One a customer is synched to the farms and trading, the Billing Customer Table and the Customer Credit table have to be refreshed. In case you work with a trading company, the process is to FIRST run these functions in the trading company, and then in the master/farm application.

Create Shipping Customers

Step 1) Verify existing customers

Go to View Customers. Billing clients are always marked in Green. Shipping customers are always marked in Yellow.

Step 2) Copy existing customers

We strongly recommend to use the COPY functions, this will avoid some work and gives less errors. Search for an existing customer that you wish to copy from.

Step 3) Change necessary parameters

Not every customers has the same Cargo Agency, Market assignment, Sales rep assignment etc. Please verify the following field to modify and save the customer afterwards.

Once all the info is set well, save the client.

Step 4) Synch Customers

This process if only necessary if you work with a master server structure that manages multiples RUC's and/or Trading(s).

Synch Master to Farm To synch the customer down to the farms, use the following function.

Synch Master to Trading Its also necessary to synch the customer up to the tradings, this we manage via a different method in a separate synch module.

Go to: System Admin > Synch Data

Hit the link to run the synch script, this shall push the client into the correct trading company.

Mass Assign Sales Reps and Collectors to Accounts

Via this module it is possible to mass assign or change, account representatives assignments to customers.

The assignment of salesreps, can be reported via the module Sales Reports. In there, you can filter all the sales data by the assignment of Billing Customers, Shipping Customers of PO Data.

PO data

Refers to whoever created the PO or to who is the PO assigned to.

Billing Customer Data / Shipping Customer Data

This information comes from the assignment of Sales Reps in the Manage Customers form.

Mass Change Customer Accounting

Its possible to change the customer status for Shipping- and Billing Clients via the following page: Mass Change customer Accounting.